Gifts & Shipping FAQs
Packaging
How do my products arrive?
Standard Orders
For individual items and regular online orders.
Your order will arrive with:
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House of Mana Up postcard (including your note, if provided)
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Signature “About Mana Up” handout
Perfect for treating yourself or sending directly to someone without special gift packaging.
Make This a Gift
Available with any pre-curated gift set or by adding "Make This a Gift" to your order.
Your order will arrive:
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Beautifully packaged in our signature House of Mana Up gift mailer
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Finished with tissue paper, a sticker, and About the Entrepreneur cards
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With a House of Mana Up postcard featuring your personal message (if provided)
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Arrives ready to gift—no additional wrapping required
Good to know: All pre-curated gift sets automatically include gift packaging. If you're creating your own assortment, simply add "Make This a Gift" to your cart to have your order arrive wrapped and ready to gift.
Can food products be shipped to the mainland?
Yes! Most of our Hawaiian snacks, coffee, teas, and pantry items can be shipped directly to the U.S. mainland. At HouseofManaUp.com, we carefully package every order to ensure freshness and safe delivery. A few perishable items may have restrictions, but favorites like macadamia nuts, taro chips, and chocolate are ready to ship nationwide.
Browse our snacks to bring a taste of Hawai‘i home.
Do you offer corporate gifting?
Yes! We specialize in custom corporate gifts featuring locally made Hawaiian products. Whether you’re thanking clients, rewarding employees, or hosting an event, we can help curate boxes that reflect the spirit of Hawai‘i.
Learn more about our corporate gifting program
Can I customize a Hawai‘i gift box?
Absolutely! You can create your own gift box by simply adding your items to your cart and then adding "Make this a Gift" at check out. Your gift will arrive beautifully wrapped, with tissue paper, entrepreneur cards, and a custom gift note.
Start building your custom gift box
Why shop at House of Mana Up instead of Amazon or other retailers?
House of Mana Up is more than a store — it’s a platform that supports over 100 Hawai‘i-based entrepreneurs. Every purchase helps local makers grow globally while staying rooted in the islands. Shopping here means you’re not just buying a product, you’re supporting Hawai‘i’s culture, stories, and future.
Shipping & Returns
How long will my order take to arrive?
Orders typically ship within 1–2 business days.
- U.S. mainland delivery: 5–10 business days
- Neighbor island (Hawaiʻi) orders: 1-2 business days
Need it sooner? Expedited shipping options are available at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package in real time.
What is your return policy?
We want you to love your order. Non-perishable items may be returned within 30 days of delivery if unused and in original condition.
Perishable food items are non-returnable due to safety regulations. If your order arrives damaged, please contact us at aloha@houseofmanaup.com and we’ll make it right.
Can I send gifts to multiple addresses?
Yes! Simply place separate orders for each shipping address. For bulk or corporate gifting, our team can help coordinate everything and ship directly to your recipients.